Reactivation

WHAT IS REACTIVATION?

Reactivation is the number of ($) donations or (#) donors who previously lapsed, but gave again this year to your organization.

HOW IS IT CALCULATED?

We find all the donors (and their donations) who left a gift in a previous year and then stopped giving. Then we find when they came back and gave another donation.

For example, a donor who left a gift to your organization in 2008 and did not leave a gift in 2009, 2010, or 2011, but did leave a gift in the 2012 would be in the 2012 segment of your reactivation report.

WHAT IS IT FOR?

• Understand recapture strategy effectiveness
• Set realistic goals for recapture rate across giving segments
• Identify patterns in specific donor segment behavior